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Local Number Portability Customer Checklist – What to Expect When You Transfer Your Number to RogersImportant! Do not cancel your service with your old service provider. We will give you a temporary number for your new Rogers Wireless phone which will be automatically replaced with the number you are transferring once the transfer is complete. You will need to finalize your number transfer after you receive your phone if you purchase it online. You will receive a text message on your Rogers Wireless phone when your number transfer is complete. You will need to fulfill any contractual obligations including payment of early cancellation fees to your old service provider (if applicable). Don’t Cancel Your ServiceIf you do, you will lose that number and you will not be able to transfer it to Rogers Wireless.More About Your Temporary NumberYour temporary number will allow you to begin using your new Rogers Wireless phone and all the features you have chosen (like Voicemail, text messaging, Call Display, etc.), plus it will ensure that you stay fully connected throughout the transfer.When your number transfer is completed, your Rogers Wireless temporary phone number will be automatically replaced with the number you requested to be transferred from your old service provider to Rogers Wireless. You can “call forward”* the phone number you are transferring to your temporary Rogers Wireless phone number so that all calls that go to your existing number will automatically be routed to your new Rogers Wireless phone. This means you will not need to give out your temporary Rogers Wireless phone number as people will be able to call you on your existing number. You won’t have to carry your old phone either. Finalizing Your Number TransferIf you are ordering your Rogers Wireless phone online, once you receive your new phone, you will need to go to rogers.com/complete or call 1 866 637-6639 to finalize your number transfer. This will automatically disconnect service with your old service provider. If you purchased your Rogers Wireless phone in a Rogers’ store, your number transfer will be automatically completed and you will not be required to finalize your number transfer.Contractual Obligations With Your Old Service ProviderIt will be your responsibility to review your existing contract with your old service provider. You will need to fulfill any contractual obligations including payment of early cancellation fees to your old service provider (if applicable).You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed. It is your responsibility to pay your old service provider’s invoices. Frequently Asked Questions1. How long will it take to transfer my number to Rogers?2. What will happen to voicemail for my temporary number when the number transfer is complete 3. How will this transfer affect my Security System? 4. How can I check the status of my number transfer? 1. How long will it take to transfer my number to Rogers?Once the number transfer has started, it should take about 2.5 business hours for wireless to wireless transfers. Landline to wireless transfers should take about 2.5 business days. But, either of these types of transfers could take up to one week depending on the complexity of the number transfer and your old service provider.2. What will happen to voicemail for my temporary number when the number transfer is completed?While your number transfer is in progress, voicemail will be active on the temporary number on your new Rogers Wireless phone.This is only trmporary voicemail which will be deleted automatically from your Rogers Wireless phone once your number is successfully transfered. Once your number transfer is completed, you will be required to set up your voicemail service again. Please note, voicemails will be lost during the transfer of your number. 3. How will this transfer affect my Security System?If your phone number with your old serice provider is associated with a security system, ensure you contact your secuity provider to tell them you are transfering your number to maintain uninterrupted security service.4. How can I check the status of my number transfer?You can check the status of your bumber transfer after you receive your Rogers Wireless phone at rogers.com/complete or by calling 1 866 637-6639.* Keep in mind there are normally pay-per-use fees and, if applicable, long distance and/or roaming charges associated with call forwarding which will be charged by your old service provider. Only calls can be forwarded to your Rogers Wireless phone. Text messages, picture or video messages will continue to be received on your old phone.
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