TOLL FREE
Whether you're currently operating a call centre, planning one for
the future, or simply need sales and marketing lines to support your
business expansion, Toll Free services will benefit you.
Rogers Toll Free services provide comprehensive, flexible North
American or International service via dedicated or switched access. It
makes it easy for customers to contact you via voice or fax anywhere in
North America as well as from over 65 countries around the world.
With toll free services, stability and performance are crucial,
because this is often how customers reach you to place orders, obtain
customer support, complete transactions and respond to advertising. In
fact, reliable service is cited as the number one criteria for choosing
a toll free service provider.
Whatever service you require, Rogers will work with you to tailor
our feature-rich toll free service to deliver the perfect solution. View PDF Brochure
Benefits
All Rogers Toll Free Services include...
- Call detail reporting through hard copy management reports and Rogers Bill Analysis Software applications
- 24 x 7 support by Rogers Customer Care Team
- We will manage and monitor the provisioning of your Toll Free
services, so you can concentrate on what you do best: your business
Details
North American Toll Free Services
- The option to select Canadian and/or American access to your toll free number.
- The option to request specific toll free numbers that are not already in use.
Individual routing features
- Emergency Re-routing: Let us know about
a contingency plan or an alternate location to send your toll free
traffic in the event of an emergency.
- Area Code & Exchange Routing: Define who has access to call your toll free number and where their calls should be directed.
- Call Distribution Routing: Distribute calls based on expected volumes between multiple locations.
International Toll Free Services
- International Toll Free Service allows
you to accept toll free calls from more than 75 countries and can be
easily and completely integrated with your domestic toll free service.
- Leverage marketing strategies internationally, lower costs, simplify expansion and obtain international presence.
- Ability to provide you with the same unique number that can be accessed from 22 countries outside of North America.
- Multi-country routing capability, so calls may terminate in different countries if required.
Enhanced Toll Free Services
Messaging
- Maximize efficiency with customized message announcements.
- Ensure your callers are always greeted, even after hours.
Caller Interaction
- Prompts for organizing different types
of calls to your toll free number; helps to qualify customer needs and
ensures calls get to the right place the first time.
- Prompts for information such as authorization and/or account codes;
adds levels of security and efficiency to your toll free service
Enhanced Routing
- Caller Recognition Routing and Blocking
allow you to differentiate levels of customer service by identifying
specific sets of inbound callers
- Enhanced Overflow Routing ensures that incoming calls do not go
unanswered and callers are always routed to the next available agent
To learn more or to set up a no obligation consultation,
please email Darelle Mitchell at darelle@cellcomwireless.com
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