Rogers Business Solutions | Wireless, Voice and Business
Darelle Mitchell, Business Sales Executive with CELLCOM
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Voice Solutions

Local Service



Individual Business Lines

Rogers understands how important your Local service is to your business. Our Individual Business Lines offer reliability with all of the functionality of the traditional phone companies, plus the added benefits of robust calling features and industry leading Call Detail Reporting.

Our Individual Business Line (IBL) Local service is part of a complete voice solution that includes Long Distance, Toll Free, Calling Cards, Conferencing, and Enhanced Voice Services from Rogers all conveniently available on one consolidated invoice. In addition, we offer a special bundled solution for Rogers IBL Local customers who also choose our Business Internet DSL - ADSL Edition service. Whatever your requirements, Rogers has a suite of Local services to satisfy your needs.

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Benefits

Reliable service backed by our advanced local service network

Rogers owns and operates an extensive transcontinental network with 14,000 km of geographic connectivity through a 100% digital fiber optic backbone. We own and maintain our own local switching facilities, based on advanced equipment from Lucent Technologies. Our SONET network is fully redundant, with self-healing ability to ensure reliable transmission.

Industry Leading Call Detail Reporting

With Rogers, you can receive your choice of local service management reports, customized to your request. Our reports provide the information you need to help you make better business decisions.

Experienced Implementation and Support Teams

Our local service implementation teams are experienced and ready to manage the implementation and activation of your IBL Local service. They work closely with your Rogers account teams throughout the implementation process.

Details

Increase a range of custom reports

You choose the frequency and level of detail you require monthly, quarterly or annually, in summary or detail formats. Choose from the following management reports:

  • Local Service Profile

    Profiles Rogers hunt groups and associated features

  • Traffic and Missed Calls Report

    A summary of all Rogers Local, Long Distance and Toll Free missed and completed calls, sorted by business line

  • Detail of Local Lines and Features

    A detailed listing of all line and feature charges for the billing period

  • Record of Local Line and Feature Changes

    Provides customers with an audit trail of all completed changes to Local services during the billing period, by each business line

  • Detail of Support Services

    Provides details of all support services for your Local lines, including installation, repair, directory assistance and billed calls

  • Annual Local Cost Overview

    Allows customers to view up to a full year of local telecommunications expenditures

Calling Features

We offer a broad range of calling features to help you make the most of your existing resources.

  • Auto Attendant

    Provides callers with professional greeting and routing options

  • Last Call Return

    Allows you to dial to the last incoming call, so you dont miss business

  • Busy Call Return/Call Again

    Automatically redials a busy number, so you can concentrate on your business

  • Multi-line Hunting

    Provides flexible inbound routing to the first available line in a hunt group

  • Call Display

    Displays the number of the caller, for easy identification

  • Call Display Block

    Prevents your name and number from appearing when you call

  • Restrict Hunting

    Restricts hunting on one line in a hunt group, if called directly

  • Call Forward

    Allows you to redirect calls to another number, with a courtesy call to notify the other number that you are sending calls there

  • Enhanced Call Forward

    Allows you to select different forward to numbers for different calling conditions

  • Fixed Call Forward

    Allows you to permanently forward calls to a specific number, potentially saving long distance charges for customers just out of your local calling area

  • Remote Access to Call Forward

    Allows you to manipulate your Call Forward options from any phone

  • Speed Call

    Allows you to assign a two digit code to dial up to 50 numbers

  • Call Screen

    Plays a pre-recorded announcement to telephone numbers from which you do not wish to receive calls

  • Three Way Calling

    Allows you to conference in with two other lines

  • Call Waiting

    Alerts you to an incoming call when your line is in use

  • Voice Mail (Basic)

    Takes messages for incoming calls, so you never miss a call

  • Voice Mail (Extension Mailbox)

    Allows up to three separate mailboxes on the same business line

  • Transfer Mailbox

    Allows lines in a hunt group to share a single Voice Mailbox

  • Pager/Outcall Notification

    Provides notification to the users pager or another number when new voicemail messages are left at the business number

  • Cut-Through Paging

    Prompts a caller to leave a callback number, which is automatically sent to the subscribers pager number

  • Distinctive Ring

    Allows you to have up to three separate telephone numbers associated with one business line, with distinctive ring tones for each


To learn more or to set up a no obligation consultation, please email Darelle Mitchell at darelle@cellcomwireless.com