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Enhanced Voice ServicesOur Enhanced Voice Services offer an innovative suite of solutions to address the increasingly complex needs of your customers while improving your bottom line.Combining in-house technology with best-in-breed partnerships, we provide a range of enhanced voice solutions, from traditional Interactive Voice Response (IVR) to speech-enabled and web-integrated services, all designed to deliver competitive advantage for your business, and customized to meet your specific business requirements. ROGERS NETWORK VIRTUAL ATTENDANT Network Virtual Attendant is a voice automated, multilingual, virtual receptionist that unifies the caller experience by receiving and intelligently routing customer calls to departments or individuals in one or more retail store locations, worldwide, 24x7. Our professionally recorded voice talent ensures consistent caller treatment and messaging, protecting your brand image and optimizing customer service. Click here for more information STORE LOCATOR Store Locator is a voice-automated, multi-lingual directory service that empowers callers to reach the location nearest them by simply speaking the city, postal code or province of their choice, or by calling line ID. Enhance your promotional efforts by providing your customers with fast and convenient information that will increase customer visits to your new or existing stores. Click here for more information PROMOTOR Store Locator is a voice-automated, multi-lingual directory service that empowers callers to reach the location nearest them by simply speaking the city, postal code or province of their choice, or by calling line ID. Enhance your promotional efforts by providing your customers with fast and convenient information that will increase customer visits to your new or existing stores. Click here for more information TOTAL FEEDBACK Total Feedback is a next generation automated voice response survey solution designed to bridge the gap between traditional market research calls and web surveys. Total Feedback translates voice responses into rich, actionable information with proven voice recognition technology. Accompanied by a real-time web interface, Total Feedback is a robust marketing and customer service solution designed to capture your customer's experience and make informed business decisions. Click here for more information VIRTUAL CONTACT CENTRE Virtual Contact Centre is a fully hosted and managed contact centre solution, offering a complete suite of next-generation and traditional call centre capabilities, previously available only to the largest enterprises. Rogers offers peace-of-mind and proven reliability with our fully-hosted, scalable, telco-grade infrastructure. Focus on your core business with your existing agents while enjoying Virtual Contact Centre's expanded functionality and speed to market. Click here for more information To learn more or to set up a no obligation consultation,
please email Darelle Mitchell at darelle@cellcomwireless.com
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