We know that some of you have questions about wireless contracts and why they exist. What you may not know is that Rogers offers you choices, even when it comes to contracts. You can always be contract-free with Rogers if you choose to pay full price for your device and pay for your services month-to-month.
Why do I need a contract?
When you enter into a contract, you receive a device or service at a reduced cost. The benefit of signing up for a 1, 2 or 3-year term is the upfront savings you get on the wireless device you want.
Wireless devices can cost hundreds of dollars depending on the model. You can choose to skip the contract and buy your device at full price, but sometimes, getting a break on the cost of that new quick messaging device, smartphone, tablet or RocketStick makes more sense and is easier on your wallet than paying for it outright.
Think of device subsidies as you would when buying a car you choose to either buy a new car outright, or you can finance or lease it over the course of a term agreement. When you buy it, you dont need to worry about a term. You own it, its yours. You just pay for gas and insurance to keep it going. If you decide to finance or lease, you make monthly payments towards the purchase price of the car. Device subsidies work in a similar way.
What if I want out of my contract? Weve now made it easier for you to understand
We often get questions about cancellation fees and why they exist. As part of our ongoing commitment to our customers and to help you make sense of these fees, weve implemented a new policy to help customers who have contracts with us know exactly what they will pay if they choose to end their contract early.
How it works:
- If you received a device subsidy when you signed up, you will need to pay the Device Savings Recovery Fee (DSRF), which is based on your monthly subsidy.
- You can find the amount of your device subsidy (economic inducement) in your agreement. To calculate the DSRF fee, just divide the subsidy you received on your device by the length of your contract in months (this is the monthly cost of your subsidy) and multiply that number by the months left on your contract.
- Did you get a bigger subsidy when you signed up because you have a data plan? Rogers offers additional subsidies to customers who sign up for both voice and data plans.
- The Additional Device Savings Recovery Fee (ADSRF) is charged to subscribers with data plans who cancel prior to the end of their term. You can also find the amount of your data plan subsidy (additional economic inducement) in your agreement.
- This is calculated the same way as the DSRF, taking into account the months left on your contract and the initial subsidy provided to you.
- The one-time service deactivation fee is $12.50 and charged to all term customers in non-regulated provinces if they choose to cancel their services. This fee helps to cover the administrative costs and charges incurred by your cancellation.
Its always important to understand what youre paying for, which is why were trying to make it easier for customers to understand our device subsidies.
